LOLA App – Safe-Life
Alerting Devices Australia Pty Ltd (ABN 67 637 195 941) trading as Safe-Life operates the LOLA platform (“LOLA”, “the Service”).
Safe-Life is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use the LOLA mobile application, website, and related services.
1. What is Personal Information
Personal Information is information or an opinion that identifies an individual.
Examples of personal information we may collect include:
- Name
- Email address
- Phone number
- Postal address
- Account login information
- Device identifiers
- Payment and billing information
- System activity and alert logs
2. Information We Collect
When you use the LOLA platform we may collect information including:
Account Information
When you create an account we collect details such as your name, email address and contact details.
Device & System Information
LOLA connects to monitoring devices installed in a residence. The system may collect:
- Sensor activity (door sensors, motion sensors, emergency buttons etc)
- Device status (battery levels, connectivity status)
- Gateway identifiers
- System configuration data
Alert and Event Data
The platform records events such as:
- Alarm notifications
- Device alerts
- User acknowledgements
- System activity logs
These logs help users monitor safety events and maintain system history.
Billing Information
If you subscribe to the LOLA service, payment processing is handled by our third-party payment provider, Stripe.
When you enter payment details, this information is transmitted directly to Stripe using secure encryption. Safe-Life does not store or have access to full credit card numbers or other complete payment credentials.
Stripe processes payments in accordance with its own privacy policy and security standards. We may receive limited billing information from Stripe such as:
- Customer name
- Billing email address
- Payment status
- Subscription status
- Transaction identifiers
This information is used solely for account management, billing support, and service administration.
The LOLA platform uses trusted third-party service providers including cloud hosting providers, payment processors (such as Stripe), and notification services to operate the platform.
Communications
We may collect information when you contact us by email, phone or support requests.
3. How We Use Your Information
We collect personal information for purposes including:
- Providing the LOLA monitoring service
- Delivering alerts and notifications
- Managing user accounts
- Providing technical support
- Processing subscriptions and billing
- Improving the performance and reliability of the platform
- Communicating important service information
We may also use your information for marketing communications. You can opt out of marketing emails at any time.
4. Sensitive Information
In some circumstances the system may process information relating to a person’s wellbeing or activity patterns (for example inactivity alerts or emergency alarms).
We treat this information with strict confidentiality and only use it for the purpose of providing the LOLA monitoring service.
5. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers who assist in operating the platform
- Cloud hosting providers
- Payment processing providers
- Technical support providers
- Government or regulatory authorities where required by law
These parties are only permitted to use your information for the services they provide to Safe-Life.
We do not sell personal information to third parties.
6. Data Security
Safe-Life takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.
Security measures include:
- Encrypted communications
- Secure cloud infrastructure
- Controlled system access
- Industry-standard security practices
Despite these safeguards, no online system can guarantee absolute security.
If a data breach occurs that is likely to result in serious harm, Safe-Life will comply with the Notifiable Data Breach scheme under the Privacy Act and notify affected users where required.
7. Data Storage
Personal information may be stored on secure servers located in Australia or other jurisdictions used by our cloud service providers.
We take reasonable steps to ensure that these providers comply with Australian privacy requirements.
Some data may be processed or stored by cloud infrastructure providers located outside Australia. Safe-Life takes reasonable steps to ensure these providers meet Australian privacy and security standards.
8. Access and Correction
You may request access to personal information that we hold about you and request corrections if the information is inaccurate or outdated.
Requests can be made by contacting us using the details below.
We may require verification of identity before releasing information.
9. Data Retention
We retain personal information only for as long as necessary to provide the service and comply with legal obligations.
Some records may be retained for a minimum of 7 years where required for business or legal purposes.
10. Third-Party Services
The LOLA platform may use third-party services including:
- Cloud infrastructure providers
- Payment processors
- Notification and messaging services
These providers may have their own privacy policies governing how they handle data.
11. Cookies and Analytics
The LOLA website may use cookies or analytics tools to improve user experience and understand how visitors interact with the platform.
Users can control cookie settings through their browser preferences.
12. Changes to this Policy
Safe-Life may update this Privacy Policy from time to time.
The latest version will always be available on the LOLA website.
13. Privacy Complaints or Enquiries
If you have questions or concerns about this Privacy Policy or how we handle personal information, please contact us:
Alerting Devices Australia Pty Ltd
T/A Safe-Life
5/270 Lower Dandenong Road
Mordialloc VIC 3195
Australia
Phone: 03 9588 0392
Email: sales@safelife.com.au
If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC).